IT Management professional with over 12 years experience in infrastructure, service delivery, staff, project and relationship management. Handled budgets of up to £4 million while managing projects and development and support teams. Client focused and result driven with good communication and organisational skills built on sound management training and experience gained over a period of 14 years in IT.
Foundations of Senior Management Strategy
Master of Computer Applications
Bachelor of Science (Mathematics)
This skill is important to successful project delivery. I enjoy building new relationships, understanding what drives each stakeholder, their personalities and managing multiple interests (sometimes conflicting interests).
This is one of the most rewarding roles I’ve had to date. I thrive on nurturing my team members, actively developing each individual and the team as a whole, taking responsibility for their performances.
There is always an element of service delivery in any job one does – be it project management, people management or relationship management. The satisfaction and excitement of providing quality service to my ‘customer’ is a basic instinct which I take pride in. The satisfaction and excitement of providing quality service drives to constantly to excel in what I do, whatever the role. I’m currently working on getting ITIL foundation certification.
Being logical and organised, with an eye for focusing on what’s important while building consensus among a team, project management comes naturally to me. Delivering successful projects helps me gain in-depth knowledge of how a business functions and recognise important drivers for reaching the company’s objective.
I have extensive and proven skills in business relationship management, capturing demands from both business & IT departments, identifying business needs and aligning them to IT roadmaps and emerging technologies.
One of the aspects I enjoyed the most in this role is truly feeling part of the business, from ensuring projects are delivered, to liaising with service delivery for continual improvement.
While on a career break, I retrained as a counsellor which taught me a lot about listening skills and empathy. I have always been a good listener which is a much needed skill in management, but, it is now second nature to me. I am always striving to find out what motivates a person and put myself in their shoes so that it helps me understand and adapt to different personalities and different needs.
September 2017 - Current
Howdens is a trade-only manufacturer and supplier of fitted kitchens. I am currently managing 3 SAP upgrade projects (Business Warehouse, HANA database and Business Objects) and a SAP near-line storage solution to improve reporting efficiencies and to deliver an annual saving of £500k.
My responsibilities include liaising with the business, IT technical teams and third-party suppliers.
Between February 2015 and August 2017 and between July 2007 and August 2012
stayed at home to look after my two young boys. During this period, I volunteered in local primary and secondary schools, retrained as a counsellor over 3 years and worked in primary schools as a children’s counsellor.
April 2014 - January 2015
Brash Solutions is an IT Services company, based in Hertfordshire. I reported to the managing director / owner and my role involved:
September 2011 - October 2012
Held IT services relationship management responsibilities for Corporate services, ERP, Community Operations and Finance departments, to ensure an effective relationship exists between IT and the business, so that IT solutions are aligned to business strategies.
July 2005 - June 2007
Held account management responsibilities for selected business units within Dixons Retail, including Dixons Ireland and Dixons Tax Free Chain, ensuring their business needs are met from the Dixons Retail systems landscape.
March 2005 - June 2005
Managed the Desktop and Windows Server Operations team, leading a team of 12 analysts to deliver desktop and Windows server operations to the Group’s Head Office, Service and Distribution centres and Contact centres. These services include File and Print sharing, E-mail, Office Automation products and the delivery of other application services to the desktop.
January 2003 - February 2005
I managed the Windows Infrastructure team, leading a team of 7 technical analysts and successfully delivered Blackberry Enterprise project enabling all senior leaders with an enterprise Blackberry device. I was also responsible for implementing Citrix remote access capability for the business.
October 2000 - December 2002
Managed the implementation of a property management software (Manhattan), liaising with the business and the 3rd party supplier.
September 1997 - September
Fraser Williams is a software house, vendor of HORIZON property management system, based in Covent Garden, London.
August 1994 - August 1997
Technical Team leader with Fujitsu ICIM, India & UK (October 1995 – August 1997) Senior Analyst Programmer with Fujitsu ICIM, Australia (June 1995 – September 1995) Ingres / Unix programmer with Fujitsu ICIM, India (August 1994 – May 1995)