About Me

IT Management professional with over 12 years experience in infrastructure, service delivery, staff, project and relationship management. Handled budgets of up to £4 million while managing projects and development and support teams. Client focused and result driven with good communication and organisational skills built on sound management training and experience gained over a period of 14 years in IT.

Name
Sudha Bellarmine-Emes
Address
Hertfordshire
Postcode
HP2 6HR
phone
+44 7788300459
Email
Sudha@Sudha-Emes.co.uk
Languages
English, Tamil, Hindi, French

SKILLS SET

  • Building and maintaining relationships with internal business units and external third-parties, especially outsourcing partners
  • Team building, mentoring and staff management
  • Resource management and co-ordination
  • Excellent communication, organisational and planning skills
  • Proven experience in implementing technical projects
  • Proven experience in all aspects of project management
  • Financial Budget management

QUALIFICATIONS

Open University
2 year part-MBA

Foundations of Senior Management Strategy

University of Poona, India
MCA

Master of Computer Applications

Madras University, India
B.Sc Mathematics

Bachelor of Science (Mathematics)

SOFT SKILLS

Stakeholder Management

This skill is important to successful project delivery. I enjoy building new relationships, understanding what drives each stakeholder, their personalities and managing multiple interests (sometimes conflicting interests).

People Management

This is one of the most rewarding roles I’ve had to date. I thrive on nurturing my team members, actively developing each individual and the team as a whole, taking responsibility for their performances.

Service Delivery

There is always an element of service delivery in any job one does – be it project management, people management or relationship management. The satisfaction and excitement of providing quality service to my ‘customer’ is a basic instinct which I take pride in. The satisfaction and excitement of providing quality service drives to constantly to excel in what I do, whatever the role. I’m currently working on getting ITIL foundation certification.

Project Management

Being logical and organised, with an eye for focusing on what’s important while building consensus among a team, project management comes naturally to me. Delivering successful projects helps me gain in-depth knowledge of how a business functions and recognise important drivers for reaching the company’s objective.

Relationship Management

I have extensive and proven skills in business relationship management, capturing demands from both business & IT departments, identifying business needs and aligning them to IT roadmaps and emerging technologies.
One of the aspects I enjoyed the most in this role is truly feeling part of the business, from ensuring projects are delivered, to liaising with service delivery for continual improvement.

Counselling

While on a career break, I retrained as a counsellor which taught me a lot about listening skills and empathy. I have always been a good listener which is a much needed skill in management, but, it is now second nature to me. I am always striving to find out what motivates a person and put myself in their shoes so that it helps me understand and adapt to different personalities and different needs.

Career History

Project Manager, Howdens Joinery plc, Watford

September 2017 - Current

Project Manager, Howdens Joinery plc, Watford

Howdens is a trade-only manufacturer and supplier of fitted kitchens. I am currently managing 3 SAP upgrade projects (Business Warehouse, HANA database and Business Objects) and a SAP near-line storage solution to improve reporting efficiencies and to deliver an annual saving of £500k.

My responsibilities include liaising with the business, IT technical teams and third-party suppliers.

Between February 2015 and August 2017 and between July 2007 and August 2012

stayed at home to look after my two young boys. During this period, I volunteered in local primary and secondary schools, retrained as a counsellor over 3 years and worked in primary schools as a children’s counsellor.

Operations Manager, Brash Solutions, Berkhamsted

April 2014 - January 2015

Operations Manager, Brash Solutions, Berkhamsted

Brash Solutions is an IT Services company, based in Hertfordshire. I reported to the managing director / owner and my role involved:

  • Managing the implementation of RMM solution
  • Responsibility for on-boarding new clients to our support portfolio
  • Introducing and maintaining processes within the support team
  • Managing escalations from clients
  • Managing relationships with suppliers and senior stakeholders at clients
Business Relationship Manager, Veolia Water Shared Services, Hatfield

September 2011 - October 2012

Business Relationship Manager, Veolia Water Shared Services, Hatfield

Held IT services relationship management responsibilities for Corporate services, ERP, Community Operations and Finance departments, to ensure an effective relationship exists between IT and the business, so that IT solutions are aligned to business strategies.

  • Working collaboratively with the business to understand their priorities and to help develop and maintain aligned business and IT strategic plans.
  • Acting as an advocate and frontline representative for the business when processing new IT programmes with outsourcing partners.
  • Introducing and maintaining processes within the support team
  • Building and maintaining effective working relationships with the senior management teams to develop IT strategies that meet business objectives and ensuring IT is kept informed of current and future demand for IT services.
  • Supporting IT infrastructure, applications, service management and PMO teams by providing regular insight into current and future business plans.
IS Business Manager,Dixons Retail, Hemel Hempstead

July 2005 - June 2007

IS Business Manager,Dixons Retail, Hemel Hempstead

Held account management responsibilities for selected business units within Dixons Retail, including Dixons Ireland and Dixons Tax Free Chain, ensuring their business needs are met from the Dixons Retail systems landscape.

  • improved customer satisfaction from the services provided by the IS technical teams.
  • identifying opportunities in deploying emerging technologies
  • successfully implement projects to improve business benefits, by following project management methodology
  • ensuring that new technical solutions do not compromise operability
Desktop Services Manager, Dixons Retail, Hemel Hempstead

March 2005 - June 2005

Desktop Services Manager, Dixons Retail, Hemel Hempstead

Managed the Desktop and Windows Server Operations team, leading a team of 12 analysts to deliver desktop and Windows server operations to the Group’s Head Office, Service and Distribution centres and Contact centres. These services include File and Print sharing, E-mail, Office Automation products and the delivery of other application services to the desktop.

  • Provide leadership to the team, motivating and assisting, where necessary, in all aspects of project/resource management and Service Delivery.
  • Through leadership of the Desktop Services team manage, and improve, the quality of Service Delivery, selecting appropriate metrics against which the service is measured, including performance, availability, reliability, customer satisfaction and cost measurements.
  • Improve customer satisfaction by negotiating and agreeing a ‘Service Level Agreement’ with the business.
  • Establish good working relationships with customers, by understanding their business and by ensuring that the team understands their concerns and priorities and is responsive to them.
  • Actively contribute to the annual planning and budgetary process for the IS function, ensuring that all Services are appropriately sourced.
Windows Infrastructure Manager Dixons Retail, Hemel Hempstead

January 2003 - February 2005

Windows Infrastructure Manager Dixons Retail, Hemel Hempstead

I managed the Windows Infrastructure team, leading a team of 7 technical analysts and successfully delivered Blackberry Enterprise project enabling all senior leaders with an enterprise Blackberry device. I was also responsible for implementing Citrix remote access capability for the business.

  • Get buy-in from executive members for the Wintel strategy and the projects that evolve from the strategy
  • Ensure that both business projects and infrastructure projects are implemented to agreed timescales, cost and standards of quality
  • Maintain effective relationship with the team’s customers.
  • Manage the team, maintaining high levels of productivity and motivation
  • Manage our suppliers to ensure that they provide a good quality of service
  • Raise and monitor Capital Expenditure Requests to ensure cost-effectiveness

  • Maintain regular communications with senior management to ensure Wintel strategy is aligned with emerging business strategy
  • Establish collaboration with third party suppliers
  • Work closely with support teams and manage effective handover of projects, to ensure effective on-going support

  • Provide strong leadership and motivation to the team
  • Overall management of appraisals, training, coaching and other personnel issues
  • Proactive resource planning to maximise team productivity, whilst retaining flexibility to cover for all eventualities.
  • Proactive resource planning to maximise team productivity, whilst retaining flexibility to cover for all eventualities.
  • Manage complex projects involving different technologies, several user departments, 3rd party suppliers and tight business deadlines
IS Development Project Manager Dixons Retail, Hemel Hempstead

October 2000 - December 2002

IS Development Project Manager Dixons Retail, Hemel Hempstead

Managed the implementation of a property management software (Manhattan), liaising with the business and the 3rd party supplier.

  • building and maintaining the technical infrastructure for the project
  • successfully delivering the project using Prince II project management methodology
  • supplier management
Support and Project Manager, Fraser Williams, London

September 1997 - September

Support and Project Manager, Fraser Williams, London

Fraser Williams is a software house, vendor of HORIZON property management system, based in Covent Garden, London.

  • Managed a services team of 12 support analysts and consultants
  • Project manager of two implementation projects
  • Technical team leader, leading a team of 4 programmers
Various Roles in UK, Australia and India

August 1994 - August 1997

Various Roles in UK, Australia and India

Technical Team leader with Fujitsu ICIM, India & UK (October 1995 – August 1997) Senior Analyst Programmer with Fujitsu ICIM, Australia (June 1995 – September 1995) Ingres / Unix programmer with Fujitsu ICIM, India (August 1994 – May 1995)

CONTACT ME

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